PDCC 001 American Sign Language
This course teaches the primary structures of signing. Participants will be introduced to conversational relevant signs, finger spelling, classifiers, facial expression, body language, grammatical sign principles and deaf culture.

PDCC 002 Appropriate Anger Management in the Workplace
Helping adults in the workplace to solve their own problems with colleagues can be difficult. Some people seem to naturally do this more effectively than others. We know that people can successfully acquire new skills during adulthood, which can assist them in resolving problems and conflicts at work. Participants will learn to analyze their own conflict resolution style, and will learn concrete skills that can be used to manage their own disputes, thereby developing a more positive and productive work climate.

PDCC 003 Bank Teller Training
This course is designed for any employee who is involved in a customer/teller relationship on a full-time or part-time basis. Emphasis is placed on training new employees as well as upgrading the skills of current tellers with one year or less experience. Topics will include the teller role and demeanor, banking fundamentals, types of products and services that most financial institutions provide, check handling, as well as proper ways to handle and count cash.

PDCC 004 Basic Accounting Skills
This course is designed for non-business majors. Emphasis is on record keeping systems for service and merchandising concerns. The accounting cycle through trial balance, adjustments, and financial reports is studied. Topics include control of cash, receivables and payables as well as worksheets, bank reconciliation, and payroll.

PDCC 005 Blueprint Reading
This course provides an introduction to blueprint reading. Topics will include principles of orthographic projection, lines, symbols abbreviation dimensioning and tolerances interpretation of multi-view, section and assembly drawings, numbering system and drawing format.

PDCC 006 Business / Report Writing
Writing as a major form of communication must be clear, concise, and attention getting. This course will concentrate improving your business writing. Participants will compose their own draft documents to analyze.

PDCC 007 Certified Food Handling
This course specializes in on-site services which brings training to your facilities tailoring the training to address any sanitation issue concerns that affect your facility. This is a certification program which will fulfill the requirements in Massachusetts and in most other states nation wide.

PDCC 008 Coaching People to Work at Peak Performance
This course is for supervisors and managers responsible for managing staff performance. Managing an employee's performance always requires three phases: planning, coaching and appraisal. This course will assist participants to understand the process and to write effective performance plans and appraisals and to recognize the importance of coaching.

PDCC 009 Command Spanish ®
This customized Spanish language program is for non-Spanish speakers who interact with Spanish-speakers in the workplace. The classes deploy techniques that teach specific, occupational language skills. Command Spanish® materials are one-way communication techniques to train participants to say things in Spanish, but not to receive or understand complicated incoming messages. The training is customized to the occupation. (Command Spanish® manual required)

PDCC 011 Conflict Resolution
Any group of people working together will experience situations of conflict. Learning to manage and resolve situation conflict has become an essential tool in effective management. This course will explore the nature and dynamics of conflict, assertive communication, preferred styles for dealing with conflict, fairness issues and the value of joint problem-solving to produce win-win situations. You will learn to identify the five typical responses to conflict and how to diagnose, plan, prepare and implement an effective action plan to resolve conflict constructively.

PDCC 012 Construction Math
This course is a study of basic arithmetic skills including whole numbers, fractions, decimals, percents, proportions and measurement.

PDCC 013 CPR
This course will certify you in cardio-pulmonary resuscitation. You will become proficient in Basic Life Support, as well as gain knowledge in cardio-pulmonary health promotion, and the skills needed to provide assistance to fellow employees and customers when needed. Upon successful completion of this course, you will receive certification in CPR.

PDCC 014 Dealing with Difficult Customers
In this course you will learn practical ground rules for handling conflict; to be assertive without being aggressive; why some people are difficult and some are not; and to identify the many faces of impossible behavior. You will also learn specific coping techniques to deal with all types of difficult people; to keep cool and not crumble under pressure; to stand up to bullies; and to monitor the mood-manipulators.

PDCC 016 Effective Performance Appraisal
The subject of performance appraisals can be either difficult and depressing or dynamic and positive. This workshop will help you through the process, provide you with guidelines in effective appraisal discussions, identify the pitfalls to avoid, help with attitudinal change necessary in conducting or participating in the process, and provide pointers on dealing with unsatisfactory performance, etc.

PDCC 018 English as a Second Language
The goal of this course is to develop English language skills, with particular emphasis on reading comprehension. Grammar will be taught with the primary goal of recognition and understanding of the structure, it will focus on the ability to write complete sentences and short paragraphs. Workplace materials will be incorporated into the training.

PDCC 023 Leadership Skills
This program will enable managers to analyze their leadership style, explore approaches to effective leadership, and maximize the effectiveness of their organization from both a system and an interpersonal perspective. This program also will provide participating decision-makers with a format for understanding the dynamics of leadership. In order to identify priorities, situation contingencies and leadership styles will be discussed. In addition, the course will include strategies for human resource and organizational management, and for increasing teamwork and motivation among staff.

PDCC 024 Leading and Managing Successful Teams
Discuss skills necessary for effective team functioning; roles of team members; how to create "buy in" to team goals and priorities. Using a simulation exercise, participate in a team activity and evaluate your effectiveness as a team player. Introduce Hawken's Fifteen/Five reporting technique.

PDCC 026 Managing People During Difficult Times
This training program provides supervisors and managers with the tools needed to monitor employee morale and to recognize employee involvement and contributions. By understanding the concepts of motivation and developing practical application techniques, supervisors and managers can guide their employees to a higher level of productivity.

PDCC 127 Math in the Workplace
A study of basic arithmetic skills including whole numbers, fractions, decimals, percents, proportions and order of operations with signed numbers. The course will also explore problem solving in applied situations.

PDCC 028 Motivating Employees
How do you create a work environment where everyone is focused on working hard and is committed to organizational goals and objectives? By understanding the concepts of motivation and developing practical application techniques, supervisors, managers and team leaders can guide their employees to a higher level of productivity. Positive reinforcement inspires employees to contribute to individual, group and organizational success.

PDCC 030 Overcoming Negativity in the Workplace
In this workshop, you will learn to diagnose critical issues and sources of negativity on your job and to recognize the difference between symptoms and problems. You will learn to differentiate negative situations from merely negative perceptions. You will also practice how to avoid, manage and follow upon every day negative behavior patterns in your workplace. The participants will work on real workplace problems.

PDCC 032 Presentation Skills
This one-day workshop is designed for individuals who wish to improve their presentation skills. Participants learn techniques and tools for delivering an effective presentation and use this information to prepare and videotape their own presentations.

PDCC 033 Preventing Sexual Harassment
Handling a sexual harassment complaint is difficult, but it can mean the difference between a lawsuit and internal resolution. This workshop will define sexual harassment and identify types of harassment. You will learn sexual harassment prevention techniques, how to stop it from happening if it does occur, how to receive and record a sexual harassment complaint, and how to interview the alleged offender and what appropriate action to take.

PDCC 041 Stress Management
Are you or your employees stressed? If you see a decrease in performance, low morale and motivation, excessive absenteeism and high turnover, this course is for you. You and your employees will become aware of some causes of stress. Become aware of the many different causes of stress. Results of managing stress will help increase performance and morale, motivated employees, reduced absenteeism and low turnover.

PDCC 044 Team Building
Human capital is one of the key competitive advantages in today's environment. Leaders for the future recognize the vital role of people in creating success. In this workshop we will explore the role of the leader's communications skills and behavior in team building, problem solving and achievement of organizational goals. Be ready to explore and practice leadership skills in various real-life situations.

PDCC 046 Time Management
Where does the time go? This course explores what time management is and how participants can better manage their time. Topics include planning, prioritization, goal setting, and dealing with interruptions, procrastination and clutter.

PDCC 047 Train the Trainer
This workshop provides an opportunity for the trainers to learn how to design and develop a training program that ensures employees are trained consistently and thoroughly each time. This course is beneficial for supervisors, managers, subject matter experts, as well as anyone called upon to train new employees.

PDCC 049 Workplace Diversity Training
Different languages, cultures, values and beliefs could represent major obstacles in achieving organizational success. During this workshop, you will learn how to manage and capitalize upon the benefits of diversity and how to increase awareness and sensitivity to cultural, racial, ethnic and gender issues. Other job related differences and how to avoid discrimination and legal pitfalls will be covered.

PDCC 050 Workplace Violence Prevention
Personality conflicts, tension, and misunderstandings can erupt into heated altercations and physical fights in the workplace. This workshop will teach how to recognize tendencies toward violence and ways to avert disruptive and assaultive behavior. It will also help the participant develop skills and methods to defuse hostility, preventing violence before it happens.

PDCC 054 Exemplary Customer Service
It is extremely important how staff treat our internal and external customers. It is also important to reflect upon how our customers consider our service. Help your staff to develop the necessary skills they need in order to handle normal and difficult customer and/or parent situations. You add to that perceived value of the services which you provide, enhance your employees job performance and job satisfaction, while also cutting down on employee burnout. This workshop series offers proven methods for delivering exemplary customer service that will WOW your internal and external customers.

PDCC 056 Planning Effective Meetings
We have all been in meetings that appeared a waster of time. Ineffective meetings are at best, costly and at worst, demoralizing. This three-hour seminar models successful meetings for a variety of purposes.

PDCC 057 Managing Effective Meetings
This 3-hour seminar will help you become a more effective participant and/or leader. Learn how to set the groundwork for effective meetings, key ingredients to foster open communication, what alternatives can replace a meeting and is follow-up needed after a meeting.

PDCC 058 Overcome Your Fear of Public Speaking
This workshop will assist you in overcoming your hesitation to accept the challenge of speaking in public forums. Learn how to integrate some of the techniques that are used by actors in order to overcome "stage fright" and open the door to share your creative talents. This workshop will provide you with opportunities to practice through the use of exercises and by giving you some useful suggestions and tools of the trade. You should leave this session with more confidence to express yourself before a group.

PDCC 059 Spanish at the Workplace
Spanish at the Workplace is an introductory workshop which will provide participants with an introduction to simple Spanish phrases and some frequently used questions and dialogue that can be integrated into the daily workday. This class is designed for the employee who would like to participate in simple conversational Spanish with their fellow employees during the workday.

PDCC 063 Using Math for the Workplace
This workshop will share some basic math techniques that can be integrated into our daily lives. Participants will learn how to utilize math so they can effectively address their everyday work tasks. Participants will also learn how to use some simple problem solving techniques that will help them to overcome their "fear of math." Material will include the use of decimals, addition and simple multiplication techniques. Come learn how math can be FUN!